ESTAY

Experience Elevated Journey

Creating journeys that leave a lasting change.

We weave together tradition, heartfelt hospitality, and modern digital technology
to create experiences that leave a quiet warmth with local communities and travelers alike.

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Service

Digital experiences with warmth for hospitality and tourism.

Stay Experience Platform

We design pre-stay, on-site guidance, and local experience touchpoints as one continuous journey to enhance guest satisfaction.

Personalization Support

We use digital technology to deliver information tailored to each visitor's interests, needs, and itinerary.

Tourism DX and IT Support

We support ryokans, hotels, and tourism operators in improving operations, managing web channels, building IT environments, and advancing marketing initiatives.

Experience Planning and Design

We clarify regional resources, guest journeys, and stay experiences, then design a consistent flow from pre-arrival to in-stay and post-stay touchpoints.

Web, E-Commerce, and Communication

Through the planning, production, and operation of websites, e-commerce, and tourism information, we shape the touchpoints between regions and visitors.

Operations and IT Environment

We support digital adoption that fits naturally into daily operations, including reservations, guest guidance, information management, and internal workflows.

Marketing and Research

We support decision-making for sustainable tourism growth through customer insight, regional analysis, and initiative validation.

Mission

Stay experiences that awaken the senses and renew the spirit.

ESTAY begins with the culture, traditions, and natural beauty unique to each place. Together with ryokans, hotels, tourism businesses, and local communities, we design new stay experiences.

We aim to create journeys that live on as memories and gently influence the days that follow. Respect for place and sustainable community building guide everything we do.

Value

Our Value

01

Open the Unseen

The journeys people remember are often born beyond the predictable. We test small ideas, learn from failure, and keep seeking possibilities that can grow into lasting value.

02

Care in One Flow

We work across roles and disciplines to improve the experience for both guests and hosts. We speak openly and face our decisions together.

03

Craft with Respect

We treat local culture, each property's worldview, and human warmth with care. With professionalism and integrity, we take responsibility for every detail.

04

Learn from the Field

We do not wait for perfect answers. We move forward, learn from the field, put our discoveries into words, and quickly turn them into the next improvement.

Takehiro Komatsu, President and CEO
Message

Message from the President

With "creating journeys that leave a lasting change" as our corporate message, we aim to create travel experiences that awaken the senses, restore vitality, remain in memory, and gently change what comes after.

During stays at hotels and ryokans across Japan and around the world, I have felt that each place carries its own temperature.

To me, that temperature is the warmth created by people, an atmosphere where guests can truly relax, and the energy born when people connect. When these elements come together, they move each guest's senses, fill the heart, and create deep emotion.

We smoothly connect traditions passed down through generations, the spirit of heartfelt hospitality, and modern, creative digital technology to deliver comfort with human warmth.

Together with ryokans, hotels, tourism businesses, local communities, and stakeholders, we will continue creating travel and stay experiences that people can look back on with happiness.

ESTAY Inc.

Takehiro Komatsu, President and CEO

Company

Company

Company Name

ESTAY Inc.

Representative

Takehiro Komatsu, President and CEO

Established

July 22, 2024

Capital

JPY 1 million

Address

Tokyo Office
7F N&E Building, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
GINZA SIX 13F, 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan

Niigata R&D Center
Shogetsu Building 3F, 2448 Yuzawa, Yuzawa-machi, Minamiuonuma-gun, Niigata 949-6100, Japan

Business Activities

Software development for tourism and hospitality, IT environment support, website and e-commerce planning and operation, marketing research, management and sales consulting, and travel-related businesses.

Primary Bank

Sumitomo Mitsui Banking Corporation, Ginza Branch

Contact

info@estay.co.jp

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