ESTAY

Experience Elevated Journey

Creating journeys that change the heart.

We connect tradition, sincere hospitality, and modern digital technology
to create experiences that leave a warm afterglow for both destinations and travelers.

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Service

Warm digital experiences for hospitality and tourism.

Stay Experience Platform

We design pre-stay, on-site, and local experience touchpoints as one continuous journey to improve guest satisfaction.

Personalization Support

Using digital technology, we support information delivery tailored to each visitor's interests and itinerary.

Tourism DX and IT Enablement

We support ryokans, hotels, and tourism operators with operational improvement, web operations, IT setup, and marketing.

Experience Planning and Design

We organize regional resources, guest journeys, and stay experiences into consistent flows before, during, and after a stay.

Web, EC, and Communication

Through planning, production, and operation of websites, e-commerce, and tourism content, we shape touchpoints between regions and visitors.

Operations and IT Setup

We support digital adoption that fits naturally into daily operations, including reservations, guidance, information management, and internal workflows.

Marketing and Research

We support decision-making for sustainable tourism growth through customer understanding, regional analysis, and initiative validation.

Mission

Stay experiences that awaken the senses and restore vitality.

ESTAY begins with the cultural, traditional, and natural beauty of each place. We work with ryokans, hotels, tourism businesses, and local communities to design new stay experiences.

We aim to create journeys that remain not only as memories, but also as quiet changes in everyday life afterward. Respect for place and sustainable regional development sit at the center of our work.

Value

Our Value

01

Open the Unseen

Memorable journeys are born beyond the predictable. We keep testing small ideas without fearing failure, always looking for possibilities that can become lasting value.

02

Care in One Flow

We move beyond roles and specialties to improve the experience of both guests and hosts. We speak honestly, decide clearly, and commit together.

03

Craft with Respect

We handle local culture, hotel atmosphere, and human warmth with care. With expertise and integrity, we take responsibility for every detail.

04

Learn from the Field

We do not wait for perfect answers. We move forward, learn from the field, articulate what we discover, and quickly turn it into the next improvement.

Takehiro Komatsu, President and CEO
Message

Message from the President

With "creating journeys that change the heart" as our corporate message, we aim to create travel experiences that awaken the senses, restore vitality, remain in people's hearts, and bring lasting change.

Through stays at hotels and ryokans across Japan and around the world, I have felt that each place has its own temperature.

By temperature, I mean the warmth created by people, an atmosphere where guests can truly relax, and the energy born when people connect. When these elements come together, they move each guest's senses, fill the heart, and create deep emotion.

We connect traditions that have been passed down over time, the spirit of sincere hospitality, and modern, creative digital technology in a seamless way, delivering warm and comfortable experiences.

We will continue taking on the challenge of creating moments that make people feel happy when they remember their stays and travel experiences, together with ryokans, hotels, tourism businesses, local communities, and all stakeholders.

ESTAY Inc.

Takehiro Komatsu, President and CEO

Company

Company

Company Name

ESTAY Inc.

Representative

Takehiro Komatsu, President and CEO

Established

July 22, 2024

Capital

JPY 1 million

Address

Tokyo Office
7F N&E Building, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
GINZA SIX 13F, 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan

Niigata R&D Center
Shogetsu Building 3F, 2448 Yuzawa, Yuzawa-machi, Minamiuonuma-gun, Niigata 949-6100, Japan

Business

Software development for tourism and hospitality, IT environment support, website and EC planning/operation, marketing research, management and sales consulting, and travel-related businesses.

Main Bank

Sumitomo Mitsui Banking Corporation, Ginza Branch

Contact

info@estay.co.jp

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